CANCELLATION POLICY

Your appointment time is reserved specifically for you, and your time is just as important as mine. I understand that life happens, but to keep things running smoothly, here’s what to know about cancellations, rescheduling, and running late: • Cancellations & Rescheduling – Please give at least 48 hours’ notice to cancel or reschedule. Any changes made within 48 hours of your appointment will be charged 50% of the service total. Unpaid fees or ignored policies will result in a booking ban. • No Call / No Show – Missed your appointment without notice? A 50% charge still applies. More than one no-show will lead to a booking ban. • Deposits – All deposits are non-refundable. If you reschedule with proper notice, your deposit will move with you. If you cancel entirely, the deposit is forfeited and a new one will be required to book again. • Emergencies & Illnesses – If something unexpected comes up or you’re not feeling well, please reach out as soon as you can. Reasonable exceptions can absolutely be made. • Tardiness – Running behind? I allow a 10-minute grace period. If you’re later than that, your appointment will need to be rescheduled to keep the day on track. • Weather & Road Conditions – If weather makes it unsafe to travel, don’t worry—there’s no fee to reschedule. If I decide to close due to road conditions, I’ll be in touch to find a new time for you. Thank you for respecting these policies and helping me provide the best possible experience—for you and every guest that follows. Check out my comprehensive guide of frequently asked questions for additional information, a complete list of policies and more: https://form.jotform.com/250543304888057 Thank you - Shay!